SLO Hotline Call Handler Training

SLO Hotline Call Handler Training

SLO Hotline Call Handlers are trained to staff San Luis Obispo County's only 24-hour mental health support, information, crisis and suicide prevention line. The volunteer position’s 32-hour training involves professional development unmatched by traditional volunteer programs. Participants learn communication skills, gain knowledge of mental health topics, and receive training to be a resource specialist.

SLO Hotline Call Handlers make a difference in the lives of youth, seniors, and families by helping them locate resources and support services. Volunteers learn the skills required to appropriately assist and refer callers to community agencies and aid in defusing crisis situations. This training requires participation in an internship May—August 2019.

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